Privacy Policy
This Privacy Policy describes how Al Khaleej Pizzeria collects, uses, and protects your personal information when you use our site, access our services, or interact with our online platform. We are committed to protecting your privacy and handling your data openly and transparently, in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant.
Information We Collect
We collect various types of information in connection with the services we provide. This may include:
- Personal identifiers: Information you provide when placing an order, making a reservation, signing up for a newsletter, or contacting us. This could include your name, delivery address, billing information, and contact details.
- Transaction data: Details about your orders, purchases, payment information (processed securely by third-party payment processors; we do not store full payment card details), and service history.
- Technical data: Information automatically collected when you visit our site, such as your IP address, browser type, operating system, referral sources, pages viewed, and browsing patterns.
- Usage data: Information about how you use our site and services, such as the features you access and the time spent on certain pages.
- Marketing and communications data: Your preferences in receiving marketing from us and your communication preferences.
How We Collect Information
We collect information in the following ways:
- Direct Interactions: You provide data when you place orders, fill in forms on our site, create an account, subscribe to our services, enter a promotion or survey, or communicate with us.
- Automated Technologies: As you interact with our site, we may automatically collect technical data about your equipment, browsing actions, and patterns using cookies, server logs, and other similar technologies.
- Third Parties: We may receive personal data about you from various third parties, such as analytics providers, advertising networks, or payment service providers.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide and manage our services, including processing orders, delivering food, and managing reservations.
- To process payments for orders.
- To communicate with you regarding your orders, inquiries, or feedback.
- To improve our products, services, and your experience on our site.
- To personalize your experience and offer products and services that may be of interest to you.
- To manage your account and provide customer support.
- To send you marketing communications where you have consented to receive them (you can opt-out at any time).
- To comply with legal obligations and enforce our terms and conditions.
- To prevent fraudulent activities and ensure the security of our services.
Legal Basis for Processing
We will only process your personal data when we have a valid legal basis to do so. This includes:
- Performance of a contract: Processing your data is necessary to fulfill an order or provide a service you requested.
- Legitimate Interests: Processing is necessary for our legitimate business interests, provided your fundamental rights do not override these interests.
- Consent: You have given clear consent for us to process your personal data for a specific purpose.
- Legal Obligation: Processing is necessary to comply with a legal or regulatory obligation.
Sharing Your Information
We may share your personal information with trusted third parties under certain circumstances:
- Service Providers: We work with third-party companies that provide services on our behalf, such as payment processing, order delivery, IT support, website hosting, and marketing assistance. These providers are permitted to use your data only as necessary to perform the services they provide to us.
- Legal Requirements: We may disclose your information if required to do so by law, in response to a court order or subpoena, or to comply with legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
- With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your data, no security system is impenetrable, and we cannot guarantee the absolute security of your information.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Data Protection Rights
Under applicable data protection laws, you may have certain rights regarding your personal data, including the right to access, rectify, erase, restrict processing, object to processing, data portability, and withdraw consent. To exercise these rights, please contact us using the address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.
Cookies and Tracking Technologies
Our site uses cookies and similar tracking technologies to collect and use personal information about you. Cookies are small text files placed on your device that help us analyze website traffic, understand user behavior, and improve our services. You can control the use of cookies through your browser settings, but disabling cookies may affect the functionality of our site.
Children's Privacy
Our services are not directed towards individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.
Links to Other Websites
Our site may contain links to third-party websites. This Privacy Policy does not apply to those external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page, and the revised policy will apply from the date it is published.
Contacting Us
If you have any questions or concerns about this Privacy Policy or our data practices, you can contact us by mail at:
Al Khaleej Pizzeria
Building 18, Al Barsha Business Point
Ground Floor
Dubai, Dubai, 50021
UAE